Returns & Exchanges
Pet Drs have a customer satisfaction policy. If you are not satisfied with a product(s) you have purchased online, we will happily organise a refund or exchange. Simply contact via phone or email explaining whether you want a refund or exchange for the product(s) and a reason for the return or exchange.
From there please return products to us at:
7 Palings Court,
This should be done within 30 days of receipt and the product(s) must be substantially unused. Please note that the refund covers the cost of our products and not delivery charges. If the purchase was made using Credit Card, AfterPay or Paypal we will deduct any fees incurred from the refund.
When returning goods, please keep proof of return in the event the parcel goes missing in transit.
If you are a distributor returning a product to us directly, please note that we have a 25% restocking fee.