Shipping Policy

Shipping & Delivery

Shipment processing time

All orders are processed within 2 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Order Confirmation

On receipt and full payment of an order, an email confirmation will be sent to the email address you entered at checkout to confirm your order.

Where is my order confirmation?

If you did not receive a confirmation email within a few minutes of successfully placing your order then you may have entered your email address incorrectly. Another reason you may not have received the email is if your ISP flagged our confirmation email as spam.

Please contact us by phone or email with your full name and order number and we will confirm your order.

Australia

All items are sent from our Gold Coast head office in Carrara, QLD. We endeavour to process orders within 1-2 full business days and aim to have items delivered to you within 3 to 7 business days from your order submission. We post orders for a flat fee of $9.95 anywhere in Australia using Australia Post. Free standard shipping when you spend $95.

We also offer an Express Post option for $12.95 which is guaranteed next day delivery to all major cities. Orders that arrive to us by 2 pm Eastern standard time will be shipped the same day.

During Sale Periods

During sale periods, a flat-rate shipping fee applies for all Australian orders. Standard shipping is offered at a rate of $12.95, while express shipping is available for $15.95. Please note that free shipping cannot be provided during sale events due to the applied discounts. We appreciate your understanding and look forward to providing you with a smooth shopping experience.

Duties and Taxes on overseas shipments

The purchaser is responsible for any customs, duties or taxes incurred by your country of origin. Orders we send outside of Australia may be subject to import taxes, customs duties and fees that are levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient and unfortunately we have no control over these charges, nor can we predict what they may be. Customs policies do vary widely from country to country and you should contact your local customs office for more information on this matter.

Tracking

All orders are tracked under 2 kg however if your order is over 2kg we cannot offer tracking.

Shipment method	Estimated delivery time	Shipment cost
Australia Post (under $95)	3 -15 business days	$9.95
Australia Post Express	1 - 7 business days	$12.95
International Shipping	14 - 35 business days	From $12.95